Could have a click to dail link just with a phone number.
What are the advantages?
Really like it!
Taking to conversation to whatsapp would also be cool for small businesses.
Emailing both parties an transcript of the conversation could be a nice +1
Curious how the dynamic image works in the e-mail signature: AFAIK, Gmail and others heavily cache any images inside e-mail, so even if the image changes, Gmail will be displaying the online/offline cached image, not the most up-to-date one.
This is bootstrapped/indie hacker-ish. Would appreciate feedback.
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# What is it
You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.
In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.
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# Motivation behind it
One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.
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# Feedback
Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.
Very original, I like it! Do you also have the option to schedule a call when either person is not available? Or should you offer your customers to either call you via OnAir, or schedule via (e.g.) Calendly?
I just tested this, and they've Google Calendar integration. So you can integrate your calendar and set the link status to Auto, then the link will be online according to your availability.
A few:
- assign calls to different members (round-robin, escalation)
- capture lead info (name, email, etc)
- don't reveal actual phone number
- recording, transcription
- soon, conversational AI (as backup)
With a WhatsApp/phone, you can't really switch it from one employee to another easily. Managing load is harder, seeing call logs is harder. And a full call center solution is too much for a small business.
I am not sure any of those are really the true value. The driver imo is swapping a chat bubble with an audio call. It reduces friction a customer may have picking up their phone and dialing a number and also since the customer can see you are online and ready to chat, they know they will be able to instantly get in touch with someone. Thats the smart and valuable piece.
Very cool! This seems like a much better solution than Calendly. Instead of capturing leads only to experience a drop-off in conversion to calls, this completely eliminates that issue.
Curious how the dynamic image works in the e-mail signature: AFAIK, Gmail and others heavily cache any images inside e-mail, so even if the image changes, Gmail will be displaying the online/offline cached image, not the most up-to-date one.
response.headers["Cache-Control"] = "no-cache, no-store, max-age=0, must-revalidate"
response.headers["Pragma"] = "no-cache"
response.headers["Expires"] = "Fri, 01 Jan 1990 00:00:00 GMT"
This is bootstrapped/indie hacker-ish. Would appreciate feedback.
-
# What is it
You create a link (e.g. onair/yourname), and anyone can call you from it. Caller uses a web browser to make the call (not dedicated app). You can create as many links as you want, and can direct calls to colleagues in a round-robin or escalation manner.
In a way, it's like the "opposite of Calendly"; whereas Calendly is about meetings in the future, OnAir is about immediate meetings.
-
# Motivation behind it
One of our SaaS products was struggling to grow. We believed that if we provide more "hand holding" to visitors on the landing page, it will increase conversion. It's like speaking to the guy behind the counter before making a purchase. That idea/experiment, over time, became OnAir.
-
# Feedback
Identifying the perfect use case / customer has not been easy. E-Commerce store owners, which I thought would be ideal customer profile, are not responding as expected (e.g. "why use this instead of a WhatsApp button?"). The value of branded links, round-robin, recording/transcription, lead capture, etc does not seem to matter much to them. Ideas are welcome.
Soo, if you’re like me, booking a call is a necessity. Most days, half of my day is booked. How do you work around this?
That said, I do like the idea of a uniformed platform with a low barrier of entry when it comes to contacting me.
Much easier to click than dial.
Social cost of a web link versus a phone number may be lower as well (that may be cultural but it may be true)
Adds other modes like calendar or chat or AI directly in flow.
No need to reveal a phone number.
Video
Internationally accessible (no long distance)
And for HN tradition’s sake for these types of comments, no one likes rsync.
- capture lead info (name, email, etc)
- don't reveal actual phone number
- recording, transcription
- soon, conversational AI (as backup)
With a WhatsApp/phone, you can't really switch it from one employee to another easily. Managing load is harder, seeing call logs is harder. And a full call center solution is too much for a small business.